Terms and Conditions

Return, Exchange & Refund Policy

At Ainak Wear , your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

3-Day Return & Exchange

You may request a return or exchange within 73calendar days of receiving your order.

Products must be:

Unused and unworn.
Free from scratches, marks or damage.
Returned with the original case, cleaning cloth, packaging, tags and accessories.
Products showing signs of use or customer damage will not be eligible for return or exchange.

Prescription & Customized Orders

Prescription lenses, customized eyewear and confirmed prescription orders are specially made for each customer.

Therefore, these orders are:

Non-returnable
Non-refundable
Non-cancellable
Unless the mistake was made by Ainak Wear.

Wrong, Damaged or Defective Products

If you receive the wrong product or an item that is damaged or defective, please contact us via WhatsApp within 48 hours of delivery.

Please include:

Your Order Number
Clear photos
Preferably an unboxing video
If the issue is verified to be our mistake:

We will cover all courier charges.
No deduction will be applied.
You may choose a replacement, exchange or full refund.

Customer-Initiated Returns

If you wish to return an item because of:

Change of mind
Wrong size selected
Wrong colour selected
Different style preference
You may do so within 3 days.

For these returns:

Customers are responsible for return courier charges.
Original shipping charges are non-refundable.
COD handling charges are non-refundable.
A 5% Restocking & Processing Fee will be deducted from approved cash refunds.
This fee helps cover payment processing, order handling and other non-recoverable operational costs.

The fee is calculated only on the product value paid after discounts.

For partial returns, the deduction applies only to the returned item.

Example

Product Price Paid: Rs. 4,000
Restocking & Processing Fee (5%): Rs. 200
Refund Amount: Rs. 3,800 (excluding original shipping charges)

Exchanges

Prefer an exchange instead? Great!

No 5 (percent) deduction applies.
Pay only the applicable courier charges.
Exchange for any available product.
If the new item costs more, simply pay the difference.
If it costs less, the remaining balance will be added to your Ainak Wear Store Credit, which never expires.
Multiple exchanges are allowed.

Refund Process

After receiving your parcel:

Inspection takes 48–72 hours.
We'll share the inspection result and refund calculation via WhatsApp.
Approved refunds are processed within 5–7 working days.
Refunds are available via:

Bank Transfer
Easypaisa
JazzCash
Store Credit
Other mutually agreed methods

Bank processing times may vary.

Order Cancellation

Regular orders may be cancelled before dispatch.
Orders containing prescription or customized lenses cannot be cancelled once confirmed.
Orders already dispatched cannot be cancelled and must follow the return procedure.

Sale Items

Sale and discounted products may be exchanged within 3 days if they meet all return conditions.

Refund eligibility remains subject to this policy.

Refused or Undelivered Orders

Customers are responsible for providing the correct delivery address and contact number.

If an order is refused or returned due to incorrect customer information, the customer will be responsible for the applicable shipping and re-delivery charges before the order can be dispatched again.

If Your Return Is Rejected

If the returned product does not meet our return conditions, it will be shipped back after the customer pays the applicable courier charges.

Contact Us

To request a return, exchange or refund, contact us on WhatsApp.